Legal

Refund & Cancellation Policy

Last updated: October 6, 2026

In short: cancel any time and keep your plan until the period you paid for ends. Full refund within 14 days of your first payment for a plan. On StreamOps Cloud, your videos are kept for 7 days after your plan ends. This policy is part of our Terms of Service.

Free trial

New accounts start with a 7-day free trial. No card is needed and nothing is charged, so there is nothing to cancel or refund when it ends.
When the trial ends without a paid plan, your account moves to the Free plan automatically. You keep your account and settings.

Cancelling a subscription

You can cancel auto-renewal at any time from Plans & Billing in the StreamOps dashboard. No lock-in, no cancellation fee.
Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for, then moves to the Free plan.
Deleting your account (Settings → Account → Delete account) cancels any subscription immediately.

StreamOps Cloud plans

StreamOps Cloud has a free trial of 12 hours, on one stream, with no payment details needed. The 12 hours start when you start the trial. When they are up the trial server stops, and the videos you uploaded are deleted 24 hours later unless you choose a Cloud plan before then. Each account, and each YouTube channel, gets one Cloud trial. The 7-day trial is for running StreamOps on your own PC. A paid Cloud plan starts when you pay.
If you cancel a Cloud plan, your cloud server keeps running until the end of the period you paid for. It is then paused, and its videos are deleted 7 days later. Choose a Cloud plan again before then to keep them.
If a renewal payment fails, streaming continues for 3 days while our payment provider retries. After that your cloud server is paused, and its videos are deleted 7 days later unless the plan is paid. We email you before anything is deleted.
When a Cloud plan ends and its videos are deleted, your account moves to the Free plan. Videos we have deleted cannot be recovered. Until then you can download them from Billing, under Your cloud videos.
Changing Cloud plan: you pay for the new plan when you switch, and we refund the unused part of your previous plan automatically, in proportion to the time left in the period you had paid for.
The 14-day money-back guarantee below applies to your first payment for a Cloud plan too. When we refund a Cloud plan we also cancel it, so it does not renew. Your cloud server keeps running to the end of the period you had paid for (or stops sooner if you ask us to), and its videos are deleted 7 days after it stops.

14-day money-back guarantee

If you're not satisfied within the first 14 days of a paid plan, contact us for a full refund. You don't need to give a reason.
This applies to your first payment for a plan, whether monthly or yearly.

After 14 days

After the first 14 days, payments are generally non-refundable. At our discretion, we may give a prorated refund for the unused part of the billing period.
Renewal payments are not refunded automatically. If you forgot to cancel, contact us soon after the renewal and we will look at it case by case.

Billing errors

If you were charged twice, charged the wrong amount, or charged after you cancelled, we will refund the incorrect amount in full, however long ago it happened.

How to request a refund

Email support@streamops.live from the email address on your account. Include your username and the payment date or payment ID, which is shown under Plans & Billing.
We reply within 2 business days. Approved refunds go back to your original payment method through our payment provider, Razorpay. Your bank usually shows them within 5–7 business days.
When a refund is issued, the paid plan it covered ends and your account moves to the Free plan.

support@streamops.live

Taxes

No GST is currently charged on StreamOps plans, so an approved refund returns the full amount you paid.

Chargebacks

Please contact us before disputing a charge with your bank. We can usually resolve it faster. While a dispute is open, the paid plan it relates to may be paused.